The problem
Unhappy customers, generic questions, and a loss of time and focus that adds up to hours of work lost.
For growing e-commerce brands
Your customer service is your best growth channel.
A custom AI system that answers fast in your brand's voice, so your team can focus on the customer relationship.
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Brands we work with
Your brand is growing.
So are the messages: questions, returns, delays, complaints.
One slow answer. One generic reply. One customer who feels ignored.
And that customer doesn't just leave. They write a review.
That review stays on your page for months, in front of every future customer.
A generic chatbot won't fix it. It doesn't sound like you.
That's why we build agents that answer with your brand's DNA.
It comes down to three things…
The solution
A system that relies only on your internal information: the real status of your orders, your terms of sale, your policies, and your tone of voice.
The adoption
We make it easy to use: a single view where you get an overview of everything and can edit your own information.
The results
What it changes, in practice.
Measured at Livo
5–6 h → <1 minfirst response time
~10 hsaved every week on customer messages
85%of requests handled without human intervention
"During that period we were putting a lot of energy into reaching the next level, and customer service was growing along with orders. Spending that much time on this task was not compatible with our ambitions."
FAQ
You're probably wondering.
How is this different from a regular chatbot?
A generic chatbot follows fixed scripts. Here, the agent is built from your brand: your tone, your policies, your products. It is tuned and reviewed with you.
Will my customers know they're talking to an AI?
You decide how transparent to be. The agent answers in your brand's voice, and sensitive cases are handed to a human on your team.
Does it replace my team?
No. The agent absorbs repetitive requests so your team can focus on the relationship: advice, delicate cases, loyalty.
How much of my team's time does it take?
A short effort at the start to share your answers and tone, then regular reviews. We handle the rest.
What if it doesn't work for us?
We start small, on a limited scope, and check the results before expanding. You see what the agent does before giving it more room.
Let's talk about your customer service.
30 minutes to see whether an agent can take over part of your requests.
Book a call